Returns & Exchanges
If a Somnole product is not right for you, you have 30 days from delivery to request a return.
What we accept
- Unopened items: Returned in the original packaging.
- Opened but unused items: Refolded and returned in resalable condition, for example if you ordered the wrong size.
- Defective items: Anything covered under warranty. The 30-day limit does not apply.
We accept most returns. We do ask for the reason when you write to us, and we review each request before approving it.
What we do not accept
- Items that have been slept on, washed or fitted to a mattress
- Items with pet hair, stains or odors
- Items returned more than 30 days after delivery, warranty claims excepted
Protective bedding is a hygiene product, which is why used items cannot come back.
Return shipping
For change-of-mind returns, you cover return shipping. If the item is defective or we made a mistake, such as sending the wrong size or an item damaged in transit, we cover return shipping and send the replacement free.
Refund timing
Once your return is approved, we refund your original payment method within 10 business days. Your bank may take a few more days to post it.
How to start a return
Email support@somnole.com with your order number and the reason for the return. We will reply with instructions within one business day. Please do not send anything back before you hear from us.