Warranty Policy
Every Somnole encasement and protector is backed by a 5-year limited warranty against defects in materials and workmanship.
What the warranty covers
- Zipper failure under normal use (broken teeth, slider detachment)
- Polyurethane membrane delamination or waterproof breach
- Seam separation or stitching failure
- Premature loss of waterproof function before 5 years of normal use
What the warranty does not cover
- Damage from improper washing — bleach, hot water, fabric softener, high-heat drying
- Cuts, tears, or punctures from sharp objects
- Stains, odors, or discoloration that don't affect function
- Normal wear over time (light fabric pilling, color fade)
- Damage from pets or pests inside the home
How to claim
Email support@somnole.com with your order number, a description of the issue, and 2–3 photos showing the defect. We aim to confirm next steps within one business day. Approved claims are replaced free of charge; we ship the replacement to the original delivery address.
To keep your warranty valid
Follow the wash instructions on product care. The most common cause of voided claims is fabric softener — it clogs the waterproof layer.