Trio Luxe: Mattress Encasement + Mattress Protector + Pillow Protectors

Somnole encasements and protectors are built for repeated washing and are tested to 200 wash cycles. Following the instructions below keeps the waterproof layer working and your warranty valid.

Washing

• Temperature: Cold or warm water, up to 40°C / 104°F
• Detergent: Regular liquid or powder detergent. Skip fabric softener, which clogs the waterproof layer.
• Cycle: Normal or gentle. Wash separately from anything sharp, such as zippers, hooks and jeans.

Drying

• Tumble dry on low heat until fully dry, or hang to air dry
• Do not iron. Heat damages the polyurethane membrane.
• Do not dry clean

How often to wash

• Normal use: Once a month
• Incontinence, night sweats, postpartum: Weekly, or after any incident
• Encasement under a protector: Much less often, since the protector takes the wear

During a bed bug treatment

Leave the encasement zipped and on the mattress. Opening it can release anything trapped inside. Wash and hot-dry the layers above it instead, such as sheets, pillowcases and blankets, and follow your pest professional's instructions. If you use a protector over the encasement, wash it as described above.

What not to do

• No bleach. It weakens the waterproof membrane.
• No fabric softener. It clogs the waterproof membrane.
• No hot washes, high-heat drying, ironing or steaming
• No dry cleaning solvents

If something goes wrong

Damage from improper care is not covered under warranty. See the warranty policy for what is.

Standard shipping is free on every order delivered in the United States. There is no minimum.

Dispatch

Orders ship within 24 hours of being placed. Weekends and holidays do not count, so an order placed on a Saturday ships on the next business day. You will get a tracking number by email as soon as your order ships.

Shipping rates

• United States: Free standard shipping on all orders
• Canada: Calculated at checkout

Where we ship

We ship to the United States and Canada. At this time we do not ship to Alaska, Hawaii or certain remote areas.

Delivery times

• United States: 4–10 business days
• Canada: 2–7 business days

These are estimates from the day your order ships, not guarantees. Weather, holidays and carrier delays can add time.

Carriers

Depending on your address, your order may travel with UPS, USPS, FedEx, Canada Post or Purolator.

Lost or delayed packages

If your tracking has not moved in 5 business days, or your delivery is more than a week past the estimated window, email support@somnole.com with your order number. We will open a trace with the carrier and, if the package is confirmed lost, send a replacement.

Looking for an order already on its way? See track my order.

If a Somnole product is not right for you, you have 30 days from delivery to request a return.

What we accept

• Unopened items: Returned in the original packaging.
• Opened but unused items: Refolded and returned in resalable condition, for example if you ordered the wrong size.
• Defective items: Anything covered under warranty. The 30-day limit does not apply.

We accept most returns. We do ask for the reason when you write to us, and we review each request before approving it.

What we do not accept

• Items that have been slept on, washed or fitted to a mattress
• Items with pet hair, stains or odors
• Items returned more than 30 days after delivery, warranty claims excepted

Protective bedding is a hygiene product, which is why used items cannot come back.

Return shipping

For change-of-mind returns, you cover return shipping. If the item is defective or we made a mistake, such as sending the wrong size or an item damaged in transit, we cover return shipping and send the replacement free.

Refund timing

Once your return is approved, we refund your original payment method within 10 business days. Your bank may take a few more days to post it.

How to start a return

Email support@somnole.com with your order number and the reason for the return. We will reply with instructions within one business day. Please do not send anything back before you hear from us.

Every Somnole encasement and protector is backed by a 5-year limited warranty against defects in materials and workmanship.

What the warranty covers

• Zipper failure under normal use (broken teeth, slider detachment)
• Polyurethane membrane delamination or waterproof breach
• Seam separation or stitching failure
• Premature loss of waterproof function before 5 years of normal use

What the warranty does not cover

• Damage from improper washing — bleach, hot water, fabric softener, high-heat drying
• Cuts, tears, or punctures from sharp objects
• Stains, odors, or discoloration that don't affect function
• Normal wear over time (light fabric pilling, color fade)
• Damage from pets or pests inside the home

How to claim

Email support@somnole.com with your order number, a description of the issue, and 2–3 photos showing the defect. We aim to confirm next steps within one business day. Approved claims are replaced free of charge; we ship the replacement to the original delivery address.

To keep your warranty valid

Follow the wash instructions on product care. The most common cause of voided claims is fabric softener — it clogs the waterproof layer.